• How can i be a good buyer?

    Please read our help guide on ‘How to be a better buyer’ and watch ‘How to be a better buyer’.

  • How do I change my personal details online?

    When logged into your account, you can update your personal details through the ‘My account’ link on the top right of the screen.

  • What is Countrywide conveyancing services (CCS)?

    Countrywide manage a panel of law firms which contains some of the biggest names in the residential conveyancing industry, including Countrywide conveyancing services, one of the largest panel law firms in the UK. 

    What can they offer:

    • Guaranteed fixed legal fee, no hidden extra
    • £100 plus VAT discount from their normal conveyancing sale fees (Fast Start only)
    • 24/7 online access to your transaction details
    • Working for you 7 days a week
    • A proactive and pragmatic approach in dealing with your legal documents
    • Updates by email or SMS text message
    • All under one roof − working closely with your estate agent to get you moving quickly
    • No Move, No further legal fee
    • Specialists in Property Law

    To take advantage of this service please click here to arrange for a call back or call 0161 332 7608 

  • What is a survey and what do Countrywide surveyors offer?

    Please watch our help video ‘Property surveying, explained

  • I need advice about my mortgage - who can I speak with?

    We have in-house Mortgage consultants from Countrywide mortgage services who will be able to give you advice and support linked to the buying and selling of property. Please click here to find out how to contact them.

  • Can I still pop in to my local branch?

    Yes of course you can! They will always be happy to help!

  • How do I make a complaint?

    We are sorry to hear you have concerns about the service we are providing and would like to talk to you about them. To register a complaint please contact 0161 495 5840.

  • IT issues with the website

    For technical enquiries regarding this website, please call 0161 495 5840

  • Can I be a buyer and seller using my same log in?

    Yes, you can. There are two tabs at the top one for selling, one for buying you can toggle between the two.

  • Why can’t I access the DocuSign page?

    For technical enquiries regarding this website, please call 0161 495 5840

  • Why can’t I approve my details?

    For technical enquiries regarding this website, please call {Telephone}

  • How do I collect the keys for my new house?

    Either the seller will be in touch or you should speak to the branch in good time to arrange collection of keys.

  • How secure are my payment details?

    Our online payment system complies with PCI DSS, which stands for Payment Card Industry Data Security Standard. It is the benchmark of card data security that companies must comply with in order to process card transactions from the major credit card brands. The system we use is PCI Level 1 compliant, adhering to the most stringent of card security measures.

    We don’t store any of your payment details in our systems.

  • Can I reply to the text confirmation that I have received?

    No. If you need to contact us directly, please call 0161 495 5840 or pop in to your local branch. 

  • Why won’t the link in my email open?

    If you are having technical difficulties and need to contact us directly, please call 0161 495 5840